Customer Service: You’ve Got Customers

$24.95

The customer is always right. There isn’t a saying that boils down the business of business more simply. However, in a time when buyers can more readily (and rudely) grab the megaphone, it’s sometimes easy to forget the fundamentals. Told through a relatable first-person narrative, this video reemphasizes the importance of action-driven service. Viewers hear from Michael, a college-aged waiter, as he deals with archetypal guests. The video demonstrates customer service as he learns the value of honesty, initiative and persistence on the job. Use this course to refresh your customer service staff on best practices for providing exemplary service.

Description

Audience:
Customer-facing employees

Workplaces:
Restaurants and Food Services

Topics:
Introduction|Be Honest|Listen Before You Sell|Follow Through On Customer Requests|Take Initiative|Conclusion

Languages:
en

Video Format:
SD-Wide

Quiz Questions:
10

Number of Lessons:
6

Training Time:
19-29 minutes

Closed Captioning:
Yes

Devices Supported:

Required Plugins:

Interactive Producer:

Original Content Producer: