Applying Customer Service Skills Internally, Healthcare Version
No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers’ needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer. Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.
Healthcare professionals interested in developing internal customer service skills
Introduction|Internal Customers|Indentify Your Customer|Determine Customer Needs|Make a Plan and Carry it Out|Show the Right Attitude|Follow Up and Measure Progress|Be a Good Customer|Customer Grievances|Conclusion
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